On Thursday, many State Bank of India customers had problems with online transactions. Users took to Twitter to complain about trouble logging into the bank’s net banking platform and the mobile application SBI YONO app. Transactions using the Unified Payments Interface created a number of issues for many people (UPI).
On Thursday, India’s largest lender announced that it will be performing maintenance activities in the second half of the day. Customers may experience problems with online services during this time, according to the bank. “Dear Customer, Please be advised that on April 1, 2021, between 2:10 p.m. and 5:40 p.m., we will be performing maintenance activities in order to have a better digital banking experience. Internet banking, Yono lite, Yono, and UPI will be inaccessible during this period. “We apologize for the inconvenience and ask that you bear with us,” SBI said on Twitter.
During the first half of Thursday, however, some users reported transaction failures.
This isn’t the first time the bank’s customers have encountered a service interruption. SBI’s digital banking network, YONO, experienced a technological glitch in December of last year. Users took to social media to express their dissatisfaction with their inability to open the software or log in.
On 30 March, HDFC Bank faced glitches while using its digital banking platform. “Some customers are facing intermittent issues accessing our NetBanking/MobileBanking App. We are looking into it on priority for resolution. We apologize for the inconvenience and request you to try again after some time. Thank you,” HDFC Bank said in a tweet.
After taking a serious look at service outages at HDFC Bank over the last two years, the RBI briefly barred the lender from introducing new digital banking projects and issuing new credit cards. Two big outages, one in November 2018 and the other in December 2019, cost the bank dearly.