In the last few years, there has been a growth in the number of digital payments. The amount of digital payments keeps rising. While digital payments using the Unified Payments Interface (UPI) are simple and easy, but occasionally prone to faults, they have become a convenient alternative to standing in large lines at bank branches or ATMs. A mismatched UPI ID or account number can result in an incorrect transaction on Paytm-PhonePe. When transferring money online with UPI Payments, there are two main issues that users frequently run into sending the wrong amount or the right amount to the wrong recipient.
Paying online
One should not, however, be alarmed in such circumstances because the money is simple to obtain. You just need to call the customer service numbers for payment platforms like GPay, and Paytm-PhonePe UPI if you make an incorrect online payment. Submit a complaint by providing transaction information. You will also need to complain to your bank in addition to this.
File a grievance
According to RBI norms, money can be reimbursed in the event of an incorrect payment within 48 hours of the report. It is crucial to remember that the complaint must be filed three days after the transaction. Similar to this, the initial step whenever a payment is made via UPI or net banking to the incorrect bank account is to phone the government’s or RBI’s designated complaint line.
After providing all the information, visit the relevant bank
and complete the form there. File a complaint with the Banking Ombudsman of the Reserve Bank of India if the bank refuses to assist. Don’t forget to keep the transaction message on your phone because it contains the PPBL number, which you will need for filing a complaint. Don’t forget to provide this number in the complaint form along with your complaint and all other pertinent information.
Take care
Additionally, you can report fraudulent transactions by visiting the website of the National Payments Corporation of India (NPCI), an organization established by the Reserve Bank of India that offers UPI services. Always use caution when entering the recipient’s UPI ID, phone number, transfer amount, and your account’s UPI PIN. If any of them go wrong, you can accidentally lose money by sending the recipient the incorrect amount or the correct amount to the incorrect person. Avoid making a quick payment at all costs as mistakes are frequently made.
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