The Reserve Bank of India (RBI) has launched the Integrated Ombudsman Scheme, which will provide speedy redressal of complaints from customers against banks, non-banking financial companies (NBFCs), and payment services, operators.
Reserve Bank of India (RBI) has started a special scheme for the customers. RBI has started the Integrated Ombudsman Scheme for the convenience of customers. The purpose of this system like ‘One Nation-One Ombudsman’ is to take quick action on complaints from customers against non-banking financial companies (NBFCs) and payment service operators.
RBI’s special service for customers!
Mandar Agashe, Founder, Vice-Chairman, and MD, Sarvatra Technologies said, “With the advent of new types of payment systems and technologies, the ‘One Nation-One Ombudsman’ system will play a very important role for the users. Customers will now be able to register, track and get feedback on any bank, payment system in one place. This will save their time as well as money. Let us go through the step-by-step process to know how a customer can lodge a complaint with the Ombudsman system.
Know where and how to complain
You can file a complaint with the Ombudsman in many ways.
To register a complaint online, visit the website https://cms.rbi.org.in.
Or else, lodge a complaint through email at CRPC@rbi.org.in or by calling toll-free number 14448.
Apart from this, you can also send your complaint by filling the form and sending it to the ‘Centralized Receipt and Processing Center’ set up by RBI at Chandigarh.
Thereafter, on the CMS website of RBI, to register the complaint, verify the mobile number with OTP.
– Now fill in the personal information on the online form
– Now select the institution against which the complaint is to be lodged.
– Here give detailed information along with the complaint along with the date of the first complaint.
Now upload a copy of your complaint.
It is mandatory to give this information
To register a complaint, you have to provide your card number/loan/bank account details.
Now select the category of complaint.
– Next, select an appropriate sub-category.
Give a factual description of the complaint.
– Mention the amount of dispute and compensation demanded (if any).
– View the summary of the complaint and then submit it.
Download and save the PDF copy of the complaint about record-keeping with you.