Additionally, toll booths must be passed through by drivers. At toll booths, arguments occasionally occur. In the meantime, the NHAI has published a Standard Operating Procedure (SOP) for the security of toll plazas, the safety of drivers and passengers, and the reduction of conflicts. On Monday, NHAI released this information. The government has provided instructions through this SOP, and it will be used to help reduce disagreements.
Provided guidelines
An official release claims that the comprehensive SOP offers guidance for NHAI regional offices to ensure that toll-collecting organizations effectively manage their personnel and road users. According to the SOP, the regional offices will make sure that the toll collection companies fulfill their obligations by abiding by the rules.
Toll booth
It was said that the toll collection agency would see to it that nameplates and the NHAI-required uniform were worn by toll plaza staff. Only toll plaza administrators and lane watchers wearing body cameras should be able to stop any violent incident. Note similar instances.
Peace on the toll,
According to the statement, if any passenger exhibits inappropriate behavior, the lane supervisor will step in and attempt to mediate a peaceful resolution. Additionally, NHAI debuted their latest project, Peace on Toll. As a result, a contract has been made with licensed psychiatrists to train toll plaza staff in managing their rage. The first training session allegedly took place at the Murthal toll plaza in Haryana. These training courses will be held at numerous toll booths across the nation.
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